Who this course is for
Team Leaders, Supervisors, Production Leaders, Trainers, HR Operations Leaders and OpEx Leaders responsible for people development, training consistency and skills capability.
Why this course matters
Informal training — "watch me do it" — produces inconsistent performance, quality variation and skills that depend on individuals. This course builds a structured approach to training and people development that is consistent, transferable and sustainable.
What you will learn
- Why informal training fails
- TWI overview — origin and principles
- Job Instruction — the 4-step method
- Job Methods — improving the method
- Job Relations — building positive work relationships
- Standardized Work — definition, purpose and design
- Job Instruction breakdown sheets
- Skill Matrix design and management
- Training plans — individual and team level
- Coaching routines and development conversations
Course structure
- Module 1: The training problem — why performance varies
- Module 2: TWI Job Instruction — the 4-step method
- Module 3: Standardized Work — designing and documenting
- Module 4: Job breakdown sheets
- Module 5: Skill Matrix — design and management
- Module 6: Training plans and development routines
- Module 7: Job Methods and Job Relations
- Module 8: From training to sustainable capability
What you will be able to do after this course
Train operators consistently using Job Instruction, build and manage a Skill Matrix, design Standardized Work and develop a culture where training produces capability, not just compliance.
Duration and format
23–34 hours over 4–6 weeks
Blended course — theory, training practice in real operational context, Skill Matrix development.